Consignment FAQ

It's simple. Start by submitting your item details through our Item Submission form. Once submitted, send us clear photos of your item via email at sales.relovemiami@gmail.com or WhatsApp at +1 (305) 431-4356.

Our team will review your submission and get back to you within 1–3 business days.

We accept a wide range of authenticated luxury items including designer handbags, clothing, shoes, jewelry, watches, and accessories. We work with top luxury brands including Hermès, Chanel, Louis Vuitton, Gucci, Dior, Prada, Balenciaga, Saint Laurent, and many more.

We accept items in a range of conditions — from New with Tags to Good. We assess each piece individually. Items must be authentic, clean, and free of significant damage. We reserve the right to decline items that do not meet our quality standards.

It depends on the item. For high-value pieces such as Hermès and Chanel handbags, we may request authentication cards, receipts, or other provenance documents to support the listing. For other items, documents are helpful but not always required.

If you have original receipts, dust bags, boxes, or authenticity cards — please include them as they can increase the value of your item.

We believe consignors deserve more. That's why we offer a tiered payout structure that's designed to put more money in your pocket. We'll go over the details with you personally — we think you'll like what you hear.

We research current market prices and comparable sold listings to recommend a fair selling price. You are welcome to share your asking price when you submit your item and we will take that into consideration. The final price is agreed upon between you and our team before listing.

Once your item sells, we'll process your payout promptly. We offer multiple payment options including bank transfer, PayPal, Venmo, and Zelle. We'll confirm your preferred payment method when we onboard your item.

Yes. You can set a minimum acceptable price when submitting your item. We will not sell your item below that amount without consulting you first. If we feel the minimum is above current market value, we'll discuss this with you openly.

We aim to review all submissions within 1–3 business days. Once we receive your form and photos, our team will assess your item and respond with our decision and proposed terms.

Once accepted, we handle everything — professional photography, listing creation, authentication, and shipping logistics. You simply drop off or ship your item to us, and we take care of the rest until it sells.

You can either drop your item off in person at our Miami boutique at 8701 SW 132nd St, Miami, FL 33176, or ship it to us. We'll provide shipping instructions once your item is approved. We recommend insured shipping for high-value pieces.

If your item hasn't sold within an agreed timeframe, we'll reach out to discuss options — such as adjusting the price, relisting, or returning the item to you. We'll never make changes without your knowledge and approval.

Yes. If you'd like to withdraw your item before it sells, please contact us directly. We ask for reasonable notice and may charge a small handling fee if the item has already been photographed and listed. We'll outline these terms clearly before accepting your piece.

You can reach us via email at sales.relovemiami@gmail.com, via WhatsApp at +1 (305) 431-4356, or through our contact form. We typically respond within 24 hours.